Helper FAQs
About MumsHelper
What is MumsHelper?
MumsHelper is a local platform connecting independent “helpers” with mums who need short-term, practical support — like babysitting, household help, or a few hours of childcare.
What kind of work would I be doing?
Helpers provide non-medical, family support — such as minding children, light household tasks, or running errands. You choose what services you’re comfortable offering.
Getting Started
Who can become a Helper?
Anyone over 18 with a valid ABN, legal right to work in Australia, and a genuine interest in supporting local families.
Do I need experience?
Experience with children or families is preferred but not always required. Your tier and visibility depend on your background, qualifications, and checks.
What checks or documents do I need?
Requirements depend on your tier:
Bronze: Police Check
Silver: Police Check + verified experience
How do I apply for an ABN?
You can apply free online at abr.gov.au. It usually takes less than 15 minutes.
If you need help, email contact@mumshelper.com.au and one of our dedicated representatives will send you a guide.
I’m on a Working Holiday Visa — can I still help?
Yes! You can apply for an ABN and work as an independent contractor, provided you follow Australian tax laws and visa conditions.
Payments & Tax
How do payments work?
Payments are processed through MumsHelper. Once you complete a shift, funds are released to your bank account (minus a small platform commission).
How much can I earn?
Hourly rates depend on your tier: higher levels (with checks and qualifications) typically earn more. Rates range from approximately $20–$30/hour.
Do I need to pay tax?
Yes — as an ABN holder, you’re self-employed and responsible for your own tax. You’ll declare your earnings at tax time. No PAYG is withheld by MumsHelper.
Do I need to charge GST?
Not unless you earn over $75,000/year. Most helpers won’t need to register for GST.
Bookings & Scheduling
How do I get bookings?
Families submit requests describing the help they need. MumsHelper matches them with suitable Helpers, and you choose which jobs to accept.
Can I choose my hours?
Absolutely — you decide when, where, and how often you work.
What if I can’t make a shift?
Notify the family and MumsHelper as soon as possible. Frequent cancellations may affect your rating or visibility.
Is there a minimum number of hours I must work?
No — you can take on as many or as few bookings as you like.
Safety & Standards
How does MumsHelper keep things safe?
All Helpers go through verification checks and families agree to respectful conduct. You can report concerns anytime — we take safety seriously.
Do I need insurance?
We strongly recommend having public liability insurance to cover your work as a contractor.
What happens if a mum cancels last minute?
Our cancellation policy protects Helpers from short-notice cancellations. Details are outlined in your Helper Agreement.
Support & Feedback
How do reviews work?
Families can rate and review Helpers after each booking. Positive feedback helps build your reputation and attract more work.
Who do I contact if I have a problem?
You can reach the MumsHelper support team anytime at hello@mumshelper.com.au for issues, safety concerns, or booking questions.